FocusRecord provides your enterprise with a highly reliable server based recording solution. FocusRecord continuously records, archives, stores and provides high-speed access to thousands of hours of customer interactions. FocusRecord allows for multi-user access capabilities allowing playback of voice and screen sessions and real-time monitoring of any agent, by any number of supervisors. Simply stated, it records all transactions or conversations made by any agent or trader in the contact center.

FocusRecord is a non-proprietary, completely server based (Windows NT or 2000) system and can support up to 192 individual channels or 8 T1s of recording on a single Voice Recording Server (VRS) Module. Each FocusRecord server can optionally be fitted to perform as a single server recording platform supporting analog, digital, VOIP and trunk side recording. As an added benefit FocusRecord also supports digital station taps with D-channel signaling support. FocusRecord provides you the ability for centralized archive recording using our intelligent mass storage module or other storage devices such as network storage, CD-ROM, DVD-RAM or Tape.

FocusRecord Highlights Include

• Continuous multimedia recording solution
• Online QA auditing
• Ability to conduct selective and continuous recording on same platform
• All-in-one server solution
• Increased customer satisfaction and retention
• Identification of training needs
• Support for 192+ channels per server
• Ability to support continuous screen recording (requires ScreenLog)
• Ability to support live voice/screen monitoring via IP
• Identification of agent strengths and weaknesses
• Ability to generate fair and concise reports
• Increased agent morale and reduce staff turnover
• LAN/WAN based Client/Server technology
• Support for Oracle, SQL or any ODBC compliant database
• Support for rules based recording and auditing
• Enhanced replay and visual studio
• Cost effective, easy to install and maintain business tool