ScreenLog records agents' desktop activities during a transaction and allows the
supervisor to playback/review the recorded conversation completely synchronized with the recorded
screen sessions. This provides invaluable insight into the agent's efficiency and identifies areas for improvement.
Cacti solutions supports full-time or selective recording of screen activities from a single server
platform and can easily be integrated with ObserveCTI or FocusRecord.
ScreenLog Highlights Include
- Invaluable training tool
- Randomized or scheduled screen recording
- Synchronized playback with recorded voice
- Stealth recording
- Single window for replay of voice, screen and auditing
- Increased productivity
- Problem resolution
- Manual or predefined criteria screen recording
- Low network bandwidth requirements
- Cost effective, easy to install and maintain business tool
