Cacti is a leading provider of
multimedia recording solutions for contact centers.
Cacti is committed to the development innovative
business-driven selective and continuous multimedia
recording and analysis reporting software that enables
companies to enhance their customer interactions across
multiple communications media.
Principles and GoalsCacti is striving to become
the leading supplier of contact center products,
services, and solutions, while meeting the requirements
of any enterprise environment. This involves contiuned
development to meet the growing demands of the contact
center, while focusing on the IT technology shifts.
Cacti gives our customers access to core expertise and
innovative solutions that are not limited on proprietary
hardware. This allows Cacti the ability to continuously
add innovative products that pioneer the technologies of
the future and protects your investment.
Beyond the technical excellence of our
products, we endeavor to serve as examples and leaders
in all dimensions of the quality assurance sector. Many
of today's Fortune 500 companies and our competitors
recognize the many advantages of our state-of-the-art
technology and are embracing our approach.
For us, our customers' requests and feedback
have fueled our growth and development efforts. The
customer is an integral part of our product solutions
and our continued innovations. For this reason, we are
constantly investing in our research and development and
partnering when necessary to provide you solutions that
will continually benefit your organization's individual
InnovationsCacti innovations provide the
broadest set of quality monitoring functionality in the
marketplace today, while providing a completely open
architecture solution that brings forth seamless
integration, flexibility and continuous protection of
your investment. Many Fortune 500 companies have
embraced Cacti's innovations and eliminated the old
voice loggers of the past.
BenefitsCacti's software is designed to enable
companies to optimize their customer satisfaction,
training, validation of information and overall quality
assurance environment. As a result, the company believes
its customers are able to generate additional revenue
opportunities, improve profitability, enhance customer
retention and achieve greater customer intimacy.