Real-Time Monitor™

Real-Time Monitor™ is a fast, simple monitoring quality assurance solution that allows supervisors and/or agents to monitor desktop and voice activities real-time. Voice and screen monitoring capabilities provides a powerful impact to any quality assurance program. The supervisor can also decide if they would like to record the transaction while monitoring the agent real-time.

Real-Time Monitor™ Highlights Include

  • Workstation Real-Time monitoring
  • Proactive approach to QA
  • Easy retrieval of recordings
  • Invaluable training tool
  • Stealth mode recording
  • Voice and screen recording (ScreenLog required)
  • Ability to record desired transactions only
  • Low network bandwidth requirements