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Real-Time Monitor™ is a fast, simple monitoring quality assurance
solution that allows supervisors and/or agents to monitor desktop
and voice activities real-time. Voice and screen monitoring capabilities
provides a powerful impact to any quality assurance program. The supervisor
can also decide if they would like to record the transaction while
monitoring the agent real-time.
Real-Time Monitor™ Highlights Include
- Workstation Real-Time monitoring
- Proactive approach to QA
- Easy retrieval of recordings
- Invaluable training tool
- Stealth mode recording
- Voice and screen recording (ScreenLog required)
- Ability to record desired transactions only
- Low network bandwidth requirements
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