Cacti certified professionals utilize contact center best practices, thus facilitating our software development team in developing applications we consider “Contact Centric” solutions. Our professional services group places high priority on our customers and the business practices required to implement Quality Assurance. To achieve these goals we recognize that we must provide a customer support environment that responds promptly and efficiently. Even more importantly, we must help our customers to acquire the skills and competencies which will empower them in the day to day administration of their solutions.

Cacti makes it simple.

Cacti Professional Services Group (CPSG) plays an integral role in implementing your quality assurance solution. Cacti offers a tailored package that features training, consulting, and support to meet each customer’s individual need. Our services are not limited to the following:

  • Custom software development
  • System integration & design
  • Implementation services
  • Onsite/Remote training
  • Quality Assurance program design
  • Custom management report design
  • Quality Assurance workflow design
  • Contact Center assessment and optimization

Cacti considers all engagements as valuable experiences. Each engagement allows our consultants and systems engineers to gain industry-specific knowledge that can be used in future projects and products. Experience gained by the professional services group through ongoing projects are regularly conveyed to the development staff. Cacti’s research and development organization then capitalizes on this experience to design enhancements to the software. This provides a continual return to each of our customers.