Converge VoIP Platform

Converge VoIP Platform is based upon the proven technology of ObserveCTI™ and FocusRecord™. Converge VoIP Platform allows your IP based contact center to take advantage of Selective or Full time Recording in one intuitive interface. With Converge VoIP Platform, you have the ability to choose between the features of ObserveCTI™, FocusRecord™, or both. With integrated e-Learning capability you can send valuable training information to your agents with a click of a mouse. Converge VoIP Platform supports all major standards of VoIP including SIP and H.323, allowing to it work well with every type of VoIP telephony solution on the market today.

Converge VoIP Platform Highlights Include

  • Intelligent selective multimedia recording
  • Includes online QA and analytical performance reporting
  • All-in-one server solution
  • Supports SIP and H.323
  • Supports all major compression standards
  • Supports all major all major PBX/ACDs
  • Highly scaleable as needs increase
  • Resides on Windows NT/2000/2003 server platform
  • Integrated e-Learning solution
  • Easily add additional options
  • Web enabled with enhanced replay
  • Increased customer satisfaction and retention
  • Identification of training needs
  • Identification of agent strengths and weaknesses
  • Ability to generate fair and concise reports
  • Increased agent morale and reduce staff turnover
  • LAN/WAN based Client/Server technology
  • Support for Oracle, SQL or any ODBC compliant database
  • Support for rules based recording and auditing
  • Cost effective, easy to install and maintain business tool