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ScreenLog records agents' desktop activities during a transaction
and allows the supervisor to playback/review the recorded conversation
completely synchronized with the recorded screen sessions. This provides
invaluable insight into the agent's efficiency and identifies areas
for improvement. Cacti solutions supports randomized and full-time
selective recording of screen activities from a single server platform
and can easily be integrated with our ObserveCTI, FocusRecord or Converge
VoIP Platform software suites.
ScreenLog Highlights Include
- Invaluable training tool
- Randomized or Full-Time screen recording capabilities
- Synchronized playback with recorded voice
- Stealth recording
- Single window for replay of voice, screen and auditing
- Increased productivity and problem resolution
- Manual or predefined criteria screen recording
- Low network bandwidth requirements
- Easy to install and maintain
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