Agent on Demand Recording (AOD)

Agent ON Demand enables supervisors to activate the recording of individual or multiple agents' voice and screen (requires ScreenLog) activities real-time with a click of the mouse. By simply using the user-friendly interface supervisors can select the specified agent or agents from a drop down, and start recording immediately or schedule recording for agents. Supervisors can then quickly retrieve the recording for playback.

Agent ON Demand Highlights Include

  • Invaluable training tool
  • Ability for supervisors to start, stop and schedule recording
  • Easy retrieval of Agent ON Demand recordings
  • Ability to record specific calls of interest
  • Increased focus on customer satisfaction
  • Voice and screen recording (ScreenLog required)
  • Problem resolution
  • Low network bandwidth requirements