Activate!™ (Desktop Event-based Recording)

Activate!™ provides your enterprise the ability to initiate voice and screen recording directly from the agent's workstations. Supervisors and managers can configure Activate!™ to start recording on specific keystrokes, applications, defined fields or screen positions. Activate!™ provides your organization a flexible, scalable, quality assurance solution to record mission critical transactions, emails, web chats or other interactions between agents and customers.

Activate!™ Highlights Include

  • Workstation intelligence recording solution
  • Predefined recording triggers
  • Monitor all desktop activities by individual agents.
  • Invaluable training tool
  • Stealth mode recording
  • Voice and screen recording (ScreenLog required)
  • Ability to record desired transactions only
  • Low network bandwidth requirements