Record ON Demand

Record ON Demand enables your contact center's agents to record their activities real-time with a click of the mouse. By simply pressing the "Red Button" icon on their desktop, agents can activate the recording of their present conversation and screen sessions (requires ScreenLogger application for screen recording), and annotate the call for quick retrieval.

Record ON Demand Highlights Include

  • Invaluable training tool
  • Ability for agent to start, stop and annotate recording
  • Better quality assurance
  • Ability to annotate recording
  • Increased focus on customer satisfaction
  • Voice and screen recording (ScreenLog required)
  • Problem resolution
  • Low network bandwidth requirements