Activate provides your enterprise the ability to initiate voice and screen recording directly from the agent's workstations. Supervisors and managers can configure Activate to start recording on specific keystrokes, applications, defined fields or screen positions. Activate provides your orgranization a flexible, scalable, quality assurance solution to record mission critical transactions, emails, web chats or other interactions between agents and customers.

Activate! Highlights Include

• Workstation intelligence recording solution
• Predefined recording triggers
• Easy retrieval of AOD recordings
• Invaluable training tool
• Stealth mode recording
• Voice and screen recording (ScreenLog required)
• Ability to record desired transactions only
• Low network bandwidth requirements
• Cost effective, easy to install and maintain business tool