Agent On Demand enables supervisors
to activate the recording of individual or multiple
agents' voice and screen (requires ScreenLog)
activities real-time with a click of the mouse! By
simply using the user-friendly interface supervisors can
select the specified agent or agents from a drop down,
and start recording immediately or schedule recording
for agents. Supervisors can then quickly retrieve the
recording for playback.
Agent ON Demand Highlights Include
- Invaluable training tool
- Ability for supervisors to start, stop and
schedule recording
- Easy retrieval of AOD recordings
- Ability to record specific calls of interest
- Increased focus on customer satisfaction
- Voice and screen recording (ScreenLog required)
- Problem resolution
- Low network bandwidth requirements
- Cost effective, easy to install and maintain
business
tool
